Case studies with

John Lewis & Partners

84% of all partners are actively using Totem each week

81% of partners active during the holiday season

over 85,000 app sessions since launch

John Lewis & Partners don't have employees, they have partners. As one of the largest cooperatives in the world, everyone owns the employee experience. The Partnership’s ultimate purpose and Principle 1 is: The happiness of all its members.

John Lewis is a round-the-clock operation across multiple shifts. Most partners don’t have access to a work email address and often miss company updates. Relying on noticeboards and word of mouth, it was easy for partners to feel out of the loop and disconnected. Sharing and giving feedback was a difficult task.

John Lewis decided to roll out Totem to create a connected culture. Totem creates a culture of community, recognition, transparency and performance.

The high-tech distribution centre Magna Park operates with no mobile phones on-shift. Despite this, they still boast incredible usage stats. With a 'Totem phone' on-site, and anytime access whilst at home partners can always connect with each other.

At John Lewis & Partners, great work is visible and viral.

“What Totem has given us is the opportunity to engage with all of our Partners across 3 different shifts. It has allowed us to recognise Partners at any time, and communicate business changes directly to our teams. We are all more connected and informed.”

Zoe Spicer

Partner & Department Manager

Camm & Hooper

46% increase in response to the quarterly survey

10% increase in employee engagement

Camm & Hooper deliver a simple promise: extraordinary people, curating iconic experiences. C&H specialise in turning fantasy into reality with a growing portfolio of stunning venues across London.

But like a mimosa that needs more fizz, the rapidly growing team needed something to bring them together and keep the magic alive. Their exponential growth resulted in a lack of communication and engagement. Teams weren’t aware of events running at other venues. The camaraderie that defined them in their early days was at risk.

Totem is C&H’s culture tool with a laidback and creative edge that bridges the gap between venues. Kudos allows teams to celebrate great behaviours and publicly recognise hard work and commitment. Team members at any venue in any role can share and collaborate.

In a single day, Totem created a space for the entire company to be involved, engaged and inspired.

“Our team are fully engaged with Totem and have wholeheartedly taken to it. The ability to instantly give praise to someone for their help at an event, for a great show round with a client or even showing off their infusion skills has opened up the communication channels. All the Kudos that are given are linked with our 7 values which instil the vision across the team and makes sure everyone is on the same page.”

Fi Allen

Head of HR

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